Terms and Conditions
Our Address and Contact Details
Hawthorn Printmaker Supplies
The Workshop
Moor Lane
Murton
York
YO19 5UH
Telephone: (01904) 488602
Email Address: colours@hawthornprintmaker.co.uk
Order Online or by Phone
Online, you can order via our website, payment is taken through sage pay which is a safe method using your credit/debit card. This secure online checkout: your details are encrypted during the transaction. If you would like to pay online but do not want to use our website, please email us with your requirements and we will send you a pay link.
You can phone us on 01904 488602 between 9am – 4.30pm Monday to Thursday, Friday 9am-12.30pm or email us on colours@hawthornprintmaker.co.uk
Damaged/Faulty Goods
If you receive your package and it has been damaged, please contact us immediately either by phone: 01904 488602 or email us on: colours@hawthornprintmaker.co.uk We may request that you send us images.
Products
We make every effort to provide accurate descriptions, however these are subject to change and we reserve the right to withdraw or change items where necessary. Products and packaging may vary slightly from the pictures in the website and brochure.
Ink colours
We have made every effort to try and display the colours accurately. However, we cannot guarantee that an image accurately reflects the colour of the ink on your screen. We will happily send an ink sample. Please email us on: colours@hawthornprintmaker.co.uk
School and University Orders
We accept orders from schools, colleges and Universities. We are able to set you up with a 30 day credit account. Please contact us on colours@hawthornprintmaker.co.uk and we will set you up on our accounts system.
Delivery Charges
The costs of delivery to UK Mainland addresses and UK Highland is £6.95+vat for standard items, this will be sent via DPD. We are able to send smaller consignments using Royal Mail 2nd Class up to 2kg £3.95 with a signature, please email your order: colours@hawthornprintmaker.co.uk For large items such as presses the delivery charge varies.
International orders
We welcome international orders, please contact is on colours@hawthornprintmaker.co.uk and we will calculate the delivery cost and advise on any tax and duties. Our courier service is fully trackable.
Returns
If you are unhappy with an item. Please contact us by phone (01904) 488602 or email us on colours@hawthornprintmaker.co.uk and we will discuss with you. We request that you contact us prior to returning the item. The items must be returned unused within 14 working days and we will refund the price of the item.
You must pay for return postage. We recommend that if you return your item, the package is full tracked. The goods remain your responsibility, until we receive them at Hawthorn Printmaker Supplies. The item must still be in perfect condition and resaleable condition.
Return Address
Hawthorn Printmaker Supplies
The Workshop
Moor Lane
Murton
York
YO19 5UH
United Kingdom